SHIPPING & RETURNS
Shipping Policy
Thank you for visiting and shopping at www.oriyabotanix.com
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All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
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*Free shipping on orders of $75 or more.
Overnight delivery is only available for orders with delivery addresses within the continental Canada.
Shipment to P.O. boxes addresses Oriya Botanix ships to addresses within Canada & USA,
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Oriya Botanix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Oriya Botanix is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US & Canada.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Canada Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Oriya Botanix will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Alert us at info@oriyabotanix.com
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We will file a claim with the shipping carrier. Depending on the status. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
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We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@oriyabotanix.com with details of the product and the defect.
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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.